Support

You get these kinds of support with your Analytica and ACP subscriptions:

  • Technical support covers all issues in installation, configuration, functions and features, linking to Excel and ODBC databases
  • Email response to your technical questions
  • Access to the Analytica Wiki containing tutorials, user guides, examples, libraries, and other reference materials (including edit access)
  • Free upgrades to new releases (for example, 5.1 to 5.2, or 5.2 to 6.0)
  • Access to beta releases during beta testing
  • 25 free sessions per month for ACP (from desktop Analytica editions)

Please renew your annual subscription before it expires to get a 50% discount from the price of a new subscription. You can renew online or contact us at:

   +1 (650) 212-1212 or sales@lumina.com

Renew your Subscription

Renew or extend your Analytica or ACP subscription before it expires to get a 50% discount. Provide your email and license code to check eligibility and buy online. 

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Technical Support

An Analytica subscription includes free technical support for the duration of the subscription (for Analytica 5.0 or later). We are also happy to provide support as you learn

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Analytica Downloads

Download the latest release of Analytica and ADE (and older ones).

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Technology

Manual Activation

If your computer is on the internet, Analytica will normally activate your license automatically when you enter the activation key. If not, here’s how to activate it manually.

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Request Support

The best way to submit a technical support question or bug report is via email to support@lumina.com. Please see the Technical Support page, which includes suggestions for what to…

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Upgrade Analytica

Here’s how to upgrade to a new release, upgrade to a higher edition, renew your subscription or support.

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