Call (+1) 650-212-1212

Support

All Analytica licenses include one year of technical support that includes: 

  • Email response to your technical questions. Technical support covers all issues in installation, configuration, functions and features, linking to Excel and ODBC databases.
  • Free upgrades to minor releases (for example, 4.5 to 4.6)
  • Discounts on major upgrades (for example, 4.5 to 5.0)
  • Access to beta releases of major upgrades
  • Access to the Analytica Wiki, an online technical resource
  • Free attendance at Analytica User Group technical webinars
  • 25 free sessions per month in ACP

If support has lapsed on your license, please renew online or contact Lumina to stay current and renew maintenance:

Customer Support
+1 650 212 1212 extension 2 or sales@lumina.com

Renew Subscription

To renew or extend your license subscription, enter the information below to identify your existing Analytica or ADE license. After your license is located in our database, you will

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Technical Support

An Analytica subscription includes free technical support for the duration of the subscription (for Analytica 5.0 or later). We are also happy to provide support as you learn

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Analytica Downloads

Just click on the Edition of Analytica or the User Guide that you want to download.

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Manual Activation

If your computer is connected to the internet, Analytica 4.2 (and later) will normally activate your license automatically when you enter the activation key. If it cannot reach the...

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Request Support

The best way to submit a technical support question or bug report is via email to support@lumina.com. Please see the Technical Support page, which includes suggestions for what to...

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Refresh Stale License

For old releases of Analytica (4.1 and earlier), the License code goes stale about 5 days after it was issued, so it will no longer activate the software. But, we are...

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